Loans and Charges

 

All fees and charges:

Loans and Overdues: 

  Cost Loan Period Overdue Fee
Books Free 3 weeks 25c per day
CODC Rental Books $1 3 weeks 25c per day
Magazines Free 1 week 25c per day
Entertainment DVDs $3 Each 1 week $3 per week
Documentary DVDs Free 1 week 25c per day
Talking Books Free 3 weeks 25c per day
Children's Audio Free 3 weeks 25c per day
eBooks Free 1-3 weeks None
eAudiobooks Free 1-3 weeks None

Other charges:

Placing a hold - Adult
Placing a hold - Child
$1
Free
Replacement library card $5
Lost and Damaged items processing fee $10
Interloan $7 - $20
Photocopying - black and white
Photocopying - colour
A4 – 20c / A3 -­‐ 40c
A4-­‐ $1 / A3-­‐$2

Internet/Desktop PC

Wifi (where available) 
Word processing
Printing
Ancestry.com or any other research*

Charges vary between libraries

Charges vary between libraries
Rates vary
20c per page (black and white only)
Free for the first 30 minutes then local library internet rates apply.

Scanning - where available $1
Fax - where available Rates vary between libraries

* Research does not include: email, banking transactions, accommodation/travel reservations, personal business activities.

 

Our Fee Policies:  

Overdues

Overdue notices are sent via email or posted once the item is 1 week overdue. We will send a reminder email 3 days before any item is due to help you keep track of your check-­‐outs.  Fines will cumulate until the item is returned or paid for. Once an item is 6 weeks overdue it is considered lost and you will be sent an invoice detailing replacement costs, handling fees and accumulated fines.

Renewals

Renewal requests may be made in person, over the phone or by online by logging into 'MyAccount' via the Online Catalogue. If an item is on reserve for another library member, it cannot be renewed. You may only renew any item once. Any renewals to chargeable DVDs will incur additional standard rental fees.

Placing Holds

For adult memberships there is a $1 fee to hold (reserve) an item. This charge includes handling and postage to your local library.
Junior borrowers can place holds on items free of charge.
The first available copy in any library in the district will be sent. If the item is available in a fulltime branch, normal turnaround is around 3-­‐4 days.
We will email or phone you to let you know that the item has arrived. Once notified, you have one week to collect the item.

Interloans

If we do not have the resource you want, we can try to obtain or 'interloan' it from another national library. There is a charge of $7 to cover postage and some libraries also charge additional costs. If this is the case we will contact you to see if you want to proceed.
We ask that the charge is paid upfront and we will contact you once the item has arrived. Interloans may only be issued for three weeks and cannot be renewed.

Lost and Damaged Items

If you return an item that is in need of repair there will be a charge of $10 to cover mending costs. This includes replacement CD covers and video cases, the mending of books, and replacement of book covers. If the item is so damaged that it needs to be replaced you will be charged the cost of the replacement item plus a ten dollar processing charge. Lost items are also charged at the cost of replacement plus a ten dollar processing charge. Decisions on items over ten years old are at the discretion of the Library Manager.

Computer Use

Word processing and Internet access is available at all libraries, with the exception of Kingston and Glenorchy.

Charges may vary between different libraries so ask at your local library for its rates. Copyright laws apply.

Wifi

Wifi access to the internet is available at Queenstown, Arrowtown, Wanaka, Cromwell, Alexandra and Roxburgh Libraries. Charges vary between libraries.